Keeping our customer service promise
In order to keep our commitments to our customers as a global network operator, we monitor their satisfaction and changing requirements, for example through our Insanely Customer Centric Culture programme and with the Net Promoter Approach.
At our quality control centres, we track shipments across the globe and adjust the processes dynamically as required. All premium products are tracked until they are delivered.
We conduct regular reviews of operational safety, compliance with standards and quality of service at our facilities in co-operation with government authorities. Approximately 415 locations have been certified by the Transported Asset Protection Association (TAPA), making us a leader in this area.
Continuing to expand and modernise network and intercontinental fleet
In 2018, we contracted with Boeing to purchase 14 new B777F aircraft as part of the upgrading of our intercontinental fleet. By the end of 2021, all of the new aircraft ordered were delivered and entered service. In 2020, we placed an order with Boeing for an additional eight new B777 freighters; four of these aircraft are scheduled for delivery during 2022.
